Quality & Compliance Specialist
Position Summary:​
The Quality & Compliance Specialist is responsible for supporting Our Hope Association by performing a variety of duties and projects related to keeping Our Hope Association within the guidelines, regulations and ethical expectations of the field; allowing employees to provide the best possible quality care for the residential of Our Hope clients. This position is responsible for Our Hope’s Quality Improvement, Compliance with all contracts, State Regulations, and Accreditation Standards.
​
Essential Responsibilities:
1. Greet all visitors to Our Hope, providing direction as needed. Provide a welcoming environment for all clients, staff, and guests at all times.
2. Create, modify update and implement Our Hope Associations policies and procedures.
3. Design and update ongoing training programs for employees of Our Hope Association, based on accreditation guidelines, fiscal agency requirements and employee professional growth.
4. Provide administrative and application support for establishing the EMR (Electronic Medical Record).
5. Continuously drive and support a healthy and safe culture.
6. Maintain competency in policy rules and regulations. Stay on top of contract requirements, state legislations and CARF standards that may impact organization.
7. Provide educational, didactic group sessions for clients, when needed.
8. Utilize the Insync EMR (Electronic Medical Record) for client record keeping.
9. Provide support for clinical services, including groups and individual sessions, when needed.
10. Practice and uphold the Our Hope Standards of Excellence and Ethical Codes of Conduct.
11. Complete credentialing and reporting for all contract agencies and the State of Michigan.
12. Oversees the maintenance of all files and records in accordance with quality improvement standards; provides accurate and timely documentation (72 hours within treatment service provided).
13. Evaluate and monitor client expressed needs with quality assurance data that is collected consistently. Promotes total quality management practices including: annual quality review, common performance standards, and best practices.
14. Manage all external funding contracts.
Non-Essential Responsibilities:
1. Provide back-up assistance to other areas of the organization.
2. Additional duties that may be assigned by the Executive Director or Human Resources Manager.
3. Special Projects as assigned.
Education & Experience:
1. Master’s degree specializing in Human Resources, Business Administration, Healthcare Administration (or closely related) field preferred OR equivalent related experience.
2. Experience in and knowledge of behavioral health field.
3. Proficiency in word processing, spreadsheet and presentation software.
4. Solid understanding of accreditation guidelines and fiscal agency requirements.
5. Proficient interpersonal skills.
6. Current certification in First Aid and CPR.
Other Knowledge, Skills & Abilities:
1. Patience, with the ability to remain calm under pressure.
2. Professional judgment, critical thinking, and flexibility.
3. Demonstrated ability with word processing software and office equipment.
4. Organizational and time management skills.
5. Demonstrated ability to interface with all levels of employees and external entities.
6. Demonstrated communications skills, decision-making ability, and self-motivation.
7. Ability to work with a team milieu.